Refund policy

Thank you for shopping with Theworldkart. Your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the process and eligibility.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is submitted within 24hour of receiving your order.

  • The item is unused, unworn, and in its original condition.

  • The product is returned with all original tags, labels, manuals, accessories, and packaging.

  • A valid proof of purchase or order number is provided.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. How to Request a Return

To initiate a return:

  1. Contact our customer support at Shahvikash2025@gmail.com within [x days] of delivery.

  2. Include your:

    • Order Number

    • Product Name

    • Reason for Return

    • Photos (if the item is damaged, defective, or incorrect)

  3. Our team will review your request and provide return instructions if approved.

Please do not send products back without receiving return authorization.

3. Return Timeframe

Approved returns must be shipped back within [X DAYS] after receiving return approval.

Items returned after this period may not be accepted.

4. Refund Process

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME].

  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping charges, gift wrapping fees, and other service charges (if applicable) are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

If you receive the wrong size, wrong product, or a defective item, you may request an exchange, subject to product availability.

If the requested replacement is unavailable, we may offer:

  • A refund

  • Store credit (if applicable)

  • An alternative product of equal value (with your consent)

Exchange requests must be made within [X DAYS] of receiving your order.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within [X DAYS] of delivery.

  • Email [EMAIL ADDRESS] with:

    • Your order number

    • Clear photos or videos showing the issue

    • A brief description of the problem

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you, as appropriate.

7. Non-Returnable Items

For hygiene, safety, legal, or operational reasons, the following items are generally not eligible for return unless they are damaged, defective, or incorrect upon delivery:

  • Personal care and hygiene products

  • Cosmetics and skincare products that have been opened or used

  • Innerwear, swimwear, and socks

  • Perishable goods

  • Customized or personalized products

  • Gift cards and digital products

  • Products marked as "Final Sale" or "Non-Returnable"

Additional product-specific return exclusions may be mentioned on individual product pages.

8. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged product, or defective item), [STORE NAME] will bear the return shipping cost.

  • For returns due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping charges, unless otherwise stated.

  • If applicable, return shipping charges may be deducted from the refund amount.

9. Refund Exceptions

Refunds may be refused if:

  • The returned product shows signs of use, damage, or alteration not caused during shipping.

  • Original packaging or essential accessories are missing.

  • The product does not meet the eligibility requirements outlined in this policy.

  • The return request is made after the allowed return period.

10. Order Cancellation

Orders may be cancelled before they are shipped by contacting us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible, and the order will instead be subject to this Return & Refund Policy.

If a cancellation is approved before shipment, the refund will be processed within [REFUND PROCESSING TIME].

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: [STORE NAME]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

Our customer support team will be happy to assist you and work toward a fair resolution.

Thank you for shopping with [STORE NAME]. We appreciate your trust and are committed to providing quality products, reliable service, and a smooth shopping experience.