Shipping policy

Thank you for shopping with [STORE NAME]. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy below to understand how we process and deliver your orders.

1. Order Processing

All orders are processed within [PROCESSING TIME] after successful payment confirmation.

  • Orders are processed only on business days (Monday to Saturday, excluding public holidays unless otherwise stated).

  • Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

  • During peak shopping seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been processed, you will receive a confirmation email or SMS with your shipping details.

2. Shipping Methods

We partner with trusted courier and logistics providers to ensure reliable delivery.

Depending on your location, available shipping options may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Cash on Delivery (COD) (if applicable)

Available shipping methods will be displayed during checkout.

3. Shipping Costs

Shipping charges are calculated at checkout based on your delivery location, order value, and selected shipping method.

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [EXPRESS SHIPPING COST] (if available)

  • Free Shipping: Available on orders above [FREE SHIPPING THRESHOLD] (if applicable)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Estimated Delivery Time

Estimated delivery times are:

  • Metro Cities: [X–X BUSINESS DAYS]

  • Other Cities and Towns: [X–X BUSINESS DAYS]

  • Remote Locations: [X–X BUSINESS DAYS]

Please note that these are estimated delivery times and may vary depending on your location and courier service availability.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS

  • A tracking number

  • A link to track your shipment

Tracking information may take up to [TRACKING UPDATE TIME] to become active after dispatch.

6. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • High order volumes

  • Courier service disruptions

  • Incorrect or incomplete shipping addresses

If your order is significantly delayed, please contact our customer support team, and we will do our best to assist you.

7. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept the package

  • Failure to respond to courier communication

the courier may attempt delivery again or return the package to us.

Additional shipping charges may apply for re-delivery, where applicable.

8. Incorrect Shipping Information

Please ensure your shipping address, phone number, and other delivery details are accurate before placing your order.

[STORE NAME] is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

9. Damaged or Missing Packages

If your order arrives damaged or appears to have missing items:

  • Contact us within [X DAYS] of receiving your order.

  • Include your order number and photographs of the package and product (if applicable).

  • We will investigate the issue and work toward an appropriate resolution.

10. International Shipping

[Choose one of the following and remove the other before publishing.]

Option A – If you ship internationally:

We currently ship to selected international destinations.

  • International shipping charges vary by destination.

  • Delivery times generally range between [X–X BUSINESS DAYS], depending on customs processing and local courier services.

  • Customers are responsible for any applicable customs duties, import taxes, or other government charges imposed by the destination country.

Option B – If you do not ship internationally:

At this time, [STORE NAME] ships only within India. We do not currently offer international shipping.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: [STORE NAME]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

Our customer support team will be happy to assist you.